TPJ Ventures Pty Ltd ("we", "us", "our") operates CRTFD Training. We are committed to protecting the privacy of our students and website visitors in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect the following types of personal information:
Identity information: Name and email address provided during enrolment
Payment information: Processed securely by Stripe. We do not store credit card numbers on our servers
Usage data: Lesson progress, login activity, and portal interactions to track your learning journey
Device information: Browser type, device identifiers for session security and access management
Communication data: Messages sent to us via email or WhatsApp
2. How We Use Your Information
We use your personal information to:
Provide access to CRTFD Training portal and materials
Track your progress and issue certification
Communicate about your enrolment, cohort schedule, and program updates
Process payments and manage your account
Connect graduates with placement opportunities (with your consent)
Improve our program based on aggregate usage patterns
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
Stripe: For payment processing
Mailgun: For transactional emails (enrolment confirmations, program updates)
Netlify: For website hosting
Employer partners: Graduate name, certification status, and portfolio - only for certified graduates who opt into the placement pipeline
All third-party processors are bound by data processing agreements and handle information in accordance with applicable privacy laws.
4. Cookies & Tracking
Our website uses minimal cookies for:
Session management (keeping you logged in to the portal)
Device fingerprinting for account security
We do not use third-party advertising cookies or trackers. We may use basic analytics to understand page visits and improve the learning experience.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
HTTPS encryption on all pages
Secure session management
Limited access to personal data (only team members who need it)
Stripe PCI-DSS compliance for all payment data
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
Account data: Retained while your account exists and for 2 years after last activity
Certification records: Retained indefinitely (your certification should remain verifiable)
Payment records: Retained for 7 years as required by Australian tax law
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've breached the APPs
To exercise any of these rights, email us at mentor@crtfd.com.au. We'll respond within 30 days.
8. International Data
Our students are primarily located in the Philippines and Australia. Some of our service providers (Stripe, Mailgun, Netlify) may process data in the United States. We ensure these providers maintain appropriate data protection standards consistent with the APPs.
9. Children
CRTFD Training is designed for adults (18+). We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email to enrolled students. The "last updated" date at the top reflects the most recent revision.
11. Contact Us
For privacy-related questions or to exercise your rights: